Shipping / Delivery

Local orders

  • Local orders will be delivered by our courier service. 

        -    Delivery within Singapore is free.

  • For Singapore orders, your item will be delivered to you 2 days after you receive confirmation of receipt of payment. For example, if you receive your confirmation email on Monday, your item will be delivered to you on Wednesday. Deliveries will be made between 2pm to 6pm. For special requests, please email under Order Enquiries via the Contact Us page. Processing may take a little longer during peak festive periods (not more than 6 days).

International orders

  • EMMA ships internationally to the following destinations:
    Malaysia Japan
    Brunei Pakistan
    Hong Kong Vietnam
    Philippines Canada
    Thailand Germany
    Indonesia Netherlands
    Sri Lanka Switzerland
    Taiwan   Austria
    Korea Brazil
    South New Zealand France
    Australia United Kingdom
    China USA
    India  

        -    International orders will be sent by registered airmail.

  • Shipping costs are determined according to order weight after any promotional deductions and the country zone. They will be automatically calculated and reflected upon checkout.
  • Products delivered internationally (outside of Singapore) may be subject to additional import taxes, duties and customs fees charged by the recipient’s country. These additional costs are not covered under the shipping fee calculated and are the responsibility of the recipient. Please contact the customs office in your destination country for more information.
  • On occasions when international shipping charges need to be adjusted, we will send you an e-mail advising you on the new charges. Upon your confirmation, we will send you another e-mail with a link to pay via credit card. Once payment has been charged, your order will be shipped to you.
  • Please note that once we deliver your purchase to the shipping company or post office, the risk of loss and title of purchase passes to you. We will not be liable for shipments that are lost or damaged in transit.
  • We use Speedpost Air Parcel services for all our shipping charges. Click here to download our shipping rates.